byThe Ant's Eye View Team
Guest Top Ten List
Ant's Eye View is a group of former customer engagement practitioners at brands like Microsoft, LEGO, and Dell who now help brands understand and engage with their customers. Sean, Jake, Dustin, and the other Sean all geek out when you start talking about building honest to goodness relationships between company employees and their customers.
Top 10 Customer Experience Blogs
Confessions of an Aca/Fan
One of the smartest brains around about fan culture. If you ever get a chance to see Henry speak, fight for a spot up front.
Customer Experience Matters
One of the best blogs on customer experience as a discipline around.
Recent Posts from this Blog
Customers Rock!
Hey, if don’t agree with the premise of the URL, then this list is moot anyway! :)
Logic + Emotion
David thinks in explanation and his thinking about experience design is beautifully documented.
Mass Customization & Open Innovation News
When this blog started, the idea of mass customized products and customer driven innovation was a grand concept; today it’s the way industry is moving. Understanding today’s manufacturing options and ideas are crucial to monetizing social design.
Outside Innovation
Patty Seybold has written several must-read books and built a fantastic team of smarties. Their writings span from UX design to community thinking to product design.
Skilful Minds
Infrequently updated, but very insightful thoughts on experience design and its value to clients.
Social Strategy & Design by @KarlLong
Karl’s been blogging about social and experience design for years, and has always taken a very broad view of what can influence these practices.
The Brains on Fire Blog
The Brains on Fire team is one of the nicest, smartest agencies anywhere on the planet.
The Social Customer Manifesto
Chris’ Social Customer Manifesto, written back in 2004 was a ground breaking document. The Manifesto, as well as Chris’ blogging rings even more true today than ever before.
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